MedTech Delivery & Customer Success Leader (Remote)

IQVIA Argentina; Northern (KY); Hybrid; USD 86,000 - 240,000; Full time

Job summary

IQVIA MedTech is seeking an experienced client-facing professional to oversee delivery, governance, and optimization of information assets for MedTech accounts. You will partner with KAMs, MM, and Solution Specialists to ensure successful delivery and long-term client satisfaction.

Role emphasizes governance, issue resolution, and collaboration across Sales, Consulting, Delivery, and Solution teams to drive retention, renewals, and incremental revenue.

Qualifications

• Bachelor's degree required.
• 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles.
• Experience with MedTech customers is strongly preferred.
• Familiarity with IQVIA offerings, commercial data assets, and healthcare analytics environments is a plus.
• Ability to manage complex accounts in a matrixed organization.

Responsibilities

• Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders.
• Represent the full portfolio of IQVIA information assets delivered to the client, including national and sub-national data assets.
• Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management.
• Ensure contractual deliveries are met with high standards of quality, accuracy, and timeliness.
• Lead quarterly business and information reviews with senior client stakeholders.

Skills

Account Management

Delivery Governance

Analytical Skills

Stakeholder Management

Negotiation

Cross-Functional Collaboration

Education

Bachelor's degree

Job description

IQVIA MedTech is seeking an experienced client-facing professional to oversee delivery, governance, and optimization of information assets for MedTech accounts. You will partner with KAMs, MM, and Solution Specialists to ensure successful delivery and long-term client satisfaction.

Role emphasizes governance, issue resolution, and collaboration across Sales, Consulting, Delivery, and Solution teams to drive retention, renewals, and incremental revenue.