Director, MedTech Delivery & Customer Success

IQVIA LLC

Northern (KY)

Hybrid

USD 86,000 - 240,000

Full time

5 days ago

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Job summary

IQVIA MedTech is seeking an Associate Director to oversee the delivery and governance of information assets across major accounts. You will partner with Key Account Managers, Solution Specialists, and internal Centers of Excellence to ensure consistent, high-quality delivery aligned with contractual commitments and long-term customer success.

This client-facing leadership role drives retention and growth by managing delivery execution, issue resolution, and expanding utilization of IQVIA

Qualifications

Bachelor’s degree required.
5-8+ years in account/delivery/project management or related client-facing roles.
MedTech customer experience preferred.
Familiarity with IQVIA offerings and healthcare analytics preferred.
US Remote with 20-25% travel.

Responsibilities

Own end-to-end delivery oversight for complex MedTech accounts across multiple stakeholders.
Represent the full portfolio of IQVIA information assets delivered to the client, including national and sub-national data assets.
Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management.
Lead quarterly business and information reviews with senior client stakeholders.
Serve as primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management.
Coordinate second-line support with internal teams as needed.
Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.
Identify opportunities to expand client utilization and drive incremental revenue.