MedSpa Sales Associate

V/O Med Spa - Tejvi Holdings; Winston-Salem (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Bonus based on performance

Training & development

Job summary

VIO Med Spa in Winston-Salem, NC is seeking a Guest Experience Specialist to greet guests, answer calls, and schedule services while ensuring a smooth and welcoming experience for every visitor. You will verify guest information and assist with paperwork to keep operations efficient and accurate.

The role emphasizes high-quality guest service, product knowledge, and teamwork with the Spa Manager, nurses, and estheticians to maintain VIO’s standards and deliver results-driven experiences.

Qualifications

• Excellent interpersonal and social intelligence.
• Professional in appearance and friendly.
• Confident in sales and guest service.
• Organized with strong time management.

Responsibilities

• Greet guests and answer phone calls.
• Pamper and serve the guest, ensuring a high-quality experience.
• Schedule guest services and manage openings, reschedules, and cancellations.
• Record treatments and apply discounts or rewards as needed.
• Drive sales for promotions and treatments.

Skills

Interpersonal skills

Professional appearance

Customer service

Time management

Sales mindset

Organized

Communication

multitasking

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Bonus based on performance
• Training & development

PAY:

$16-$18 + Membership Bonus

Description:

VIO Med Spa is a national brand known for providing high-quality products and services in the medical spa industry. Our focus is on delivering results-driven health and beauty transformations through innovative approaches and cutting-edge technologies.

We are dedicated to helping individuals of all ages feel great and look amazing by offering personalized health and beauty plans designed to meet their specific needs.

Supervisory Responsibilities:

None

Primary Job Functions:

Guest Experience Specialists work closely with the Spa Manager, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, and other team members to ensure a seamless and exceptional guest experience.

Responsibilities include:

• Reflect VIO’s core values in every interaction
• Greet guests and answer phone calls
• Pamper and serve the guest, ensuring a high-quality experience
• Gather accurate guest information and ensure completion of all necessary forms and paperwork
• Schedule guest services, assist with filling openings, and manage reschedules or cancellations
• Maintain a clean and tidy work environment, including the lobby area
• Record and bill treatments accurately, applying discounts, rewards points, and special offers as needed
• Confirm guest appointments and procedures, reviewing health and spa policies with guests
• Respond to emails and voice messages in a timely manner
• Provide accurate spa services and treatment information to guests
• Use initiative to find suitable alternatives for guests with contraindications
• Perform general administrative duties, ensuring all information is recorded, maintained, and communicated accurately
• Maintain retail environment by organizing and replenishing products
• Ensure required opening and closing procedures are completed and checklists recorded
• Demonstrate high levels of guest service and satisfaction by exceeding expectations
• Drive sales and achieve targets for promotions, services, and treatment launches
• Assist the Spa Manager as directed with other reasonable tasks

Required Skills/Abilities:

• Excellent interpersonal and social intelligence
• Professional in appearance
• Friendly, caring, and compassionate with confidence to engage in the sales process
• Passion for aesthetics and desire to learn more about the industry
• Career-minded, goal-oriented, and team-oriented
• Entrepreneurial mindset, taking ownership for role in business success
• Organized, responsive, flexible, and able to multitask
• Effective communication and time/self-management skills
• Possess thorough knowledge of spa services and excellent customer service orientation
• Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques, and treatment plans

Preferred Experience:

• Prior med spa experience
• Esthetician experience is preferred
• Work history including prior customer service training

Physical/Mental Requirements:

• Standing for extended periods of time
• Ability to lift at least 30 lbs
• Exposure to blood and bodily fluids
• Continual use of manual dexterity, gross motor skills, bi-manual dexterity, and fine motor skills

Compensation & Benefits

• Competitive Pay: $16-$18/hr + membership bonus
• Professional Growth: Structured training, leadership development, and clear advancement path

Hiring Process

• Within 24 hours, A live team member will reach out to all licensed applicants.
• Within 48 hours: We’ll schedule an in-person interview
• Within 7 days: The hiring process is typically complete