MedSpa Operations Leader & Growth Strategist

Goodwin Recruiting; Closter (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Holiday pay

Employee discounts

Professional development

Career growth

Team culture

Aesthetic tech exposure

Job summary

Goodwin Recruiting is seeking a hands-on operations leader for a premier medical spa in New Jersey to oversee daily operations, elevate the client experience, and drive business performance in a fast-paced, service-driven environment.

This role combines operational leadership, team development, and financial oversight, with a focus on retail and service workflows, EMR accuracy, and implementing loss prevention and marketing initiatives across multiple locations.

Qualifications

• 2+ years in a medical spa, dermatology, or aesthetics setting.
• 2+ years of management or leadership experience.
• Strong understanding of medspa operations, including retail and service workflows.
• Proficiency with Microsoft Office Suite and general business systems.
• Ability to work Saturdays as part of a retail/service environment.
• Experience with EMR systems and compliance standards (HIPAA/OSHA).

Responsibilities

• Oversee daily reconciliation of sales reports against third-party payment systems and resolve discrepancies.
• Oversee inventory lifecycle including monthly reconciliation of professional-use products against clinician charting.
• Lead daily team huddles focused on sales goals, service standards, and performance metrics.
• Analyze consult-to-treatment conversion rates and implement strategies to improve close ratios.
• Coordinate vendor relationships for equipment maintenance, biohazard disposal, and facility services.
• Own P&L review process, identifying trends in retail/service performance and executing corrective action plans.
• Drive local marketing initiatives including events, partnerships, and community engagement efforts.
• Ensure EMR accuracy by auditing patient charts, consent forms, and clinician documentation.
• Monitor retail shrinkage and implement loss prevention strategies.
• Partner with marketing to align merchandising and promotional campaigns with revenue goals.

Skills

Retail sales strategy

Client acquisition

Team leadership

Operations management

EMR proficiency

HIPAA/OSHA compliance

Education

Bachelor’s degree preferred (Sales, Marketing, or related field)

Tools

Milano or similar platforms

Job description

Goodwin Recruiting is seeking a hands-on operations leader for a premier medical spa in New Jersey to oversee daily operations, elevate the client experience, and drive business performance in a fast-paced, service-driven environment.

This role combines operational leadership, team development, and financial oversight, with a focus on retail and service workflows, EMR accuracy, and implementing loss prevention and marketing initiatives across multiple locations.