Medication Management Pharmacy Technician Supervisor - Plainfield

Indiana University Health; Plainfield (IN); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

401K match

Tuition reimbursement

Student loan forgiveness

Employee Assistance Program

Wellness incentives

Job summary

Indiana University Health in Plainfield, IN seeks a Refill Pharmacy Technician Supervisor to provide day‑to‑day operational leadership for the centralized Refill team, ensuring timely patient access to medications and compliance with regulatory requirements.

You will schedule, distribute workload, support training, give performance feedback, and act as escalation point for workflow issues, collaborating with clinicians, nurses and pharmacists.

Qualifications

• Indiana Pharmacy Technician License is required.
• Pharmacy Technician National Certification is required.
• Experience as a Pharmacy Technician with Indiana licensure.
• IV admixture experience preferred.
• Knowledge of pharmacy and hospital computer systems and computer-assisted devices.
• Strong written and verbal communication skills.
• Strong customer service skills.
• High School Diploma or GED is required.
• Associate degree or equivalent experience preferred.

Responsibilities

• Provide day-to-day operational leadership for the centralized Refill team.
• Coordinate scheduling and workload distribution.
• Provide training and onboarding support.
• Deliver performance feedback assistance.
• Serve as escalation point for workflow issues.

Skills

Mathematical calculations

Communication skills

Customer service

Typing proficiency

Microsoft Office

Education

High School Diploma or GED

Associate degree or equivalent experience

Tools

Hospital computer systems

Computer-assisted devices

Job description

Job Description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Description:

The Refill Pharmacy Technician Supervisor provides day-to-day operational leadership and frontline oversight for the centralized Refill team, supporting IU Health providers and clinics statewide to ensure timely patient access to medications. Reporting to the Refill Pharmacy Manager, the Supervisor coordinates daily workflows, monitors performance expectations, and ensures regulatory compliance.

Key duties include, but may not be limited to:

• Scheduling
• Workload distribution
• Training and onboarding support
• Performance feedback assistance
• Serving as an escalation point for workflow issues

The role collaborates closely with peers, clinicians, nurses and pharmacists to drive workflow improvements, standardize processes and performance metrics, and maintain high levels of efficiency, accuracy, and service quality, while also fostering team engagement and contributing to the ongoing growth of the Centralized Refill program.

About this role:

• Monday-Friday days schedule based on team calendar
• No weekends, no holidays
• Hybrid opportunity up to 3 days work from home after training and successfully meeting metrics
• Office days (2 days per week) required in Plainfield, IN
• Requires previous supervisory/leadership experience.
• Requires the absence of criminal history related to the ability to work with drugs.
• Requires strong mathematical calculation skills.
• Requires Pharmacy Technician experience; IV admixture experience preferred.
• Requires knowledge of pharmacy and hospital computer systems and computer-assisted devices.
• Requires strong written and verbal communication skills.
• Requires strong customer service skills.
• Requires full proficiency typing and using Microsoft Office applications. High School Diploma or GED required.
• Associate degree or equivalent experience preferred.
• Requires Indiana Pharmacy Technician License.
• Requires Pharmacy Technician National Certification.BLS

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.