Medication Access Operations Lead

CHS Corporate; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

CHS Corporate is seeking a Medication Use Lead to oversee daily workflow for medication assistance and patient support programs. You will guide pharmacy technicians and coordinate operations with pharmacy, clinical, financial, and operational teams to ensure compliant program operations.

The role emphasizes monitoring queues, training, quality audits, and collaboration to improve medication access processes while maintaining productivity and regulatory standards.

Qualifications

• H.S. Diploma or GED required.
• 3-5 years of experience as a Pharmacy Technician in a hospital or healthcare setting required.
• Experience working with medication assistance programs, reimbursement support programs, or healthcare revenue cycle operations preferred.
• Experience providing team coordination, training, or workflow oversight preferred.

Responsibilities

• Provides day-to-day operational guidance and workflow coordination for team members supporting medication assistance and patient support program activities.
• Monitors work queues and case prioritization to ensure timely processing of medication assistance and reimbursement support activities.
• Serves as an escalation point for complex cases, operational issues, and compliance concerns related to medication assistance and reimbursement workflows.
• Supports onboarding and training of new team members and provides ongoing coaching to ensure consistent application of program procedures and regulatory requirements.
• Conducts quality monitoring and workflow audits to ensure accuracy, regulatory compliance, and adherence to established operational standards.
• Assists leadership in monitoring operational performance metrics, productivity levels, and program outcomes.
• Collaborates with pharmacy teams, patient financial services, and clinical stakeholders to address operational issues and support effective medication access processes.
• Supports implementation of workflow improvements, process updates, and operational initiatives designed to enhance program performance.
• Communicates operational trends, challenges, and improvement opportunities to leadership.
• Participates in cross-training and operational coverage activities to ensure continuity of program operations.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Team coordination

Training

Workflow oversight

Communication

Analytical skills

Education

H.S. Diploma or GED

Certified Pharmacy Technician (CPhT)

Job description

CHS Corporate is seeking a Medication Use Lead to oversee daily workflow for medication assistance and patient support programs. You will guide pharmacy technicians and coordinate operations with pharmacy, clinical, financial, and operational teams to ensure compliant program operations.

The role emphasizes monitoring queues, training, quality audits, and collaboration to improve medication access processes while maintaining productivity and regulatory standards.