Medication Access Operations Lead

Community Health Systems; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Community Health Systems is seeking a Medication Use Lead to coordinate daily workflows for medication assistance and patient support programs. You will guide team members handling pharmaceutical assistance, reimbursement support, and utilization review to ensure compliant operations.

The role collaborates with pharmacy, clinical, financial, and operational partners to optimize access processes, monitor performance, and uphold regulatory standards.

Qualifications

• Minimum high school diploma or GED.
• 3–5 years as a Pharmacy Technician in hospital or healthcare setting.
• Experience with medication assistance programs or reimbursement programs preferred.
• Experience coordinating teams, training, or workflow oversight preferred.

Responsibilities

• Provide day-to-day operational guidance and workflow coordination for team members.
• Monitor work queues and prioritization for timely processing of activities.
• Escalate complex cases, issues, and compliance concerns related to medication assistance and reimbursement workflows.
• Assist onboarding and coaching of new team members; ensure regulatory requirements are followed.
• Conduct quality monitoring and workflow audits to ensure accuracy and compliance.
• Assist leadership in monitoring performance metrics, productivity, and outcomes.
• Collaborate with pharmacy, patient financial services, and clinical stakeholders to address issues.
• Support implementation of workflow improvements and operational initiatives.
• Communicate trends and opportunities to leadership.
• Maintain regular attendance and comply with policies.

Skills

Medication assistance

Reimbursement workflows

Claims review

Team coordination

Analytical skills

Education

High school diploma or GED

Certified Pharmacy Technician (CPhT)

Job description

Community Health Systems is seeking a Medication Use Lead to coordinate daily workflows for medication assistance and patient support programs. You will guide team members handling pharmaceutical assistance, reimbursement support, and utilization review to ensure compliant operations.

The role collaborates with pharmacy, clinical, financial, and operational partners to optimize access processes, monitor performance, and uphold regulatory standards.