Medicare Telesales Specialist - New Members Growth

CVS Health; Tennessee; Hybrid; USD 21,000 - 33,000; Full time

Job summary

CVS Health is hiring a Telesales Representative to build a book of business by acquiring new members and managing relationships throughout the year. You will handle inquiries about plan benefits, products, and services, while resolving usage issues.

This role offers growth within a high-performing team with ongoing development opportunities. Responsibilities include acquiring new members by inbound/outbound calls, understanding customer needs, cross-selling products, and maintaining CRM data

Qualifications

• 4-year college degree or 1–2 years' experience selling Medicare products.
• Excellent communication and listening skills.
• Ability to multi-task while talking on the phone.
• High level of computer proficiency including Microsoft Office.
• Drive to build, manage, and grow a book of business.

Responsibilities

• Acquisition of new members via inbound and outbound calls
• Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
• Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
• Cross selling ancillary products as well as any other applicable products to existing members
• Retention of existing members
• Maintaining knowledge levels with respect to CMS and states regulations
• Ability to multitask, and effectively use computer while interacting with prospects and members via phone
• Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)

Skills

Excellent communication and listening

Multi-task while on phone

Education

4-year college degree or 1 to 2 years' Medicare sales experience

Job description

CVS Health is hiring a Telesales Representative to build a book of business by acquiring new members and managing relationships throughout the year. You will handle inquiries about plan benefits, products, and services, while resolving usage issues.

This role offers growth within a high-performing team with ongoing development opportunities. Responsibilities include acquiring new members by inbound/outbound calls, understanding customer needs, cross-selling products, and maintaining CRM data