Medicare Member Support & Retention Specialist

CVS Health; Arizona; Hybrid; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Account Associate in Arizona to make outbound calls to prospective members and support our Medicare plan retention efforts. You will assist sales reps and respond to incoming inquiries, with flexibility to work alternate hours as needed.

You should have at least one year in a call center, plus Medicare/Medicaid experience and strong Microsoft Office skills. Bilingual English/Spanish is a plus.

Qualifications

• Must reside in Maricopa County, AZ.
• 1+ year of experience in a call center environment, with demonstrated telephone and problem resolution skills.
• 1+ year of experience with Medicaid and/or Medicare.
• Demonstrated proficiency in basic computer software, primarily Microsoft Office.

Responsibilities

• Make outbound calls to prospective members, specifically offering our Medicare plan.
• Perform retention-outreach to existing members and support sales representatives when needed.
• Respond to incoming customer service inquiries as needed.
• Be available for alternate hours (such as overtime or weekends) depending on business needs.

Skills

Call center experience

Medicare knowledge

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Quick Base

Job description

CVS Health is seeking an Account Associate in Arizona to make outbound calls to prospective members and support our Medicare plan retention efforts. You will assist sales reps and respond to incoming inquiries, with flexibility to work alternate hours as needed.

You should have at least one year in a call center, plus Medicare/Medicaid experience and strong Microsoft Office skills. Bilingual English/Spanish is a plus.