Medicare Sales Team Leader: Coach & Grow

Gallagher; Charlotte (NC); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach with local impact

Job summary

Gallagher is seeking a Workforce Lead to manage and grow a team of Medicare Sales Consultants in Charlotte, NC. You will coach, monitor performance, and drive adherence to Medicare guidelines while delivering outstanding customer experiences.

You will partner with training and operations to optimize processes, stay compliant, and adapt to evolving Medicare products. This role emphasizes leadership, coaching, and metric-driven results.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Active Health Insurance License in resident state prior to start date.
• AHIP certification preferred.
• Medicare Line of Authority (LOA) required for NC residents.
• Experience leading a team of about 10 Medicare sales professionals.
• Strong knowledge of Medicare products, enrollment guidelines, and compliance.

Responsibilities

• Lead, coach, and develop a team of approximately 10-15 Medicare Sales Consultants.
• Monitor sales, productivity, quality, and customer experience metrics.
• Conduct regular coaching sessions, performance reviews, and development planning.
• Support new hire onboarding and ongoing training initiatives.
• Ensure adherence to Medicare regulations, carrier requirements, and company policies.

Skills

Leadership

Coaching

Performance analysis

Regulatory compliance

Medicare knowledge

Sales knowledge

Education

High school diploma

Bachelor's degree preferred

Health Insurance License

AHIP certification

Medicare LOA (NC)

Job description

Gallagher is seeking a Workforce Lead to manage and grow a team of Medicare Sales Consultants in Charlotte, NC. You will coach, monitor performance, and drive adherence to Medicare guidelines while delivering outstanding customer experiences.

You will partner with training and operations to optimize processes, stay compliant, and adapt to evolving Medicare products. This role emphasizes leadership, coaching, and metric-driven results.