Medicare Help Desk Specialist for Seniors

My Senior Health Plan

Brentwood (TN)

On-site

USD 30,000 - 33,000

Full time

9 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Voluntary supplemental benefits

401(k) with up to a 4% company match

Profit sharing program (3%-7% of base)

Paid vacation and sick time

Paid company holidays

Christmas week off after 90 days

Professional development opportunities

Job summary

My Senior Health Plan is seeking a Customer Service Representative to assist seniors with Medicare decisions, enrollments, and ongoing support. You will be the friendly voice guiding clients through the enrollment journey, handling inquiries, and coordinating with carriers to ensure timely service.

The role emphasizes empathetic communication, problem-solving, and delivering exceptional service in a fast-paced, client-focused environment.

Qualifications

Minimum one year of customer service or administrative experience.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Comfortable learning new technology and CRM systems.
Positive attitude and helping others.

Responsibilities

Provide outstanding customer support by phone and email.
Answer client questions with empathy, professionalism, and accuracy.
Conduct verification, enrollment, and follow-up calls.
Process insurance applications and maintain accurate client records in our CRM HubSpot.
Track application status and coordinate with insurance carriers to ensure timely service.
Prepare enrollment materials and client documentation.
Support our licensed agents and sales team with client outreach and administrative tasks.
Create a positive, stress-free experience for every client interaction.