Medicare & MIPPA Aid Navigator

Alliance For Aging Inc; Miami (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Alliance For Aging Inc in Miami is seeking an Outreach Coordinator to help individuals apply for the Medicare Savings program and the Low-Income Subsidy Extra Help for Medicare Part D. The role involves presenting the MIPPA program to community groups and assisting clients with eligibility and enrollment.

You will manage appointment scheduling, complete online applications, track data in STARS and Excel, and work with partners across Miami-Dade and Monroe Counties.

Qualifications

• Associate’s degree with at least one year of experience in a comparable field.
• Ability to de-escalate verbal confrontations with difficult callers.
• Ability to communicate positively with older individuals, the general public, community officials and agency staff.
• Ability to work well both independently and within a team environment.
• Proficient with Microsoft Excel and the STARS database.
• Bi-lingual (English/Spanish) preferred.
• Background screening Level II required.
• Must multitask effectively and efficiently to ensure deadlines are met.
• Must be detail-oriented, self-motivated, with the ability to work with minimal direction.
• Flexible regarding workspace and equipment, and able to work with diverse personalities.
• Knowledge of Florida Medicaid programs not required but helpful.
• Reliable transportation needed to visit partner locations within Miami-Dade and Monroe Counties.

Responsibilities

• Present the MIPPA presentation each month to a minimum of 22 community partners including low-income senior housing, senior centers, libraries and other organizations in Miami-Dade and Monroe Counties.
• Meets or exceeds MIPPA contract performance goals.
• Views and manages the schedule for client appointments through the electronic scheduling system.
• Maintains telephone contact with clients to complete appropriate applications.
• Completes Low Income Subsidy applications using the Social Security website.
• Completes Medicare Savings Program applications using the appropriate website.
• Enters data about each completed application into the STARS tracking system.
• Records information about each client assisted on an Excel spreadsheet
• Assist with the Alliance for Aging’s response following a disaster or emergency, as needed.
• Performs other duties as assigned.

Skills

Crisis intervention

De-escalation

Communication

Teamwork

Bi-lingual (English/Spanish)

Multitasking

Attention to detail

Adaptability

Education

Associate’s degree

Tools

Microsoft Excel

STARS database

Job description

Alliance For Aging Inc in Miami is seeking an Outreach Coordinator to help individuals apply for the Medicare Savings program and the Low-Income Subsidy Extra Help for Medicare Part D. The role involves presenting the MIPPA program to community groups and assisting clients with eligibility and enrollment.

You will manage appointment scheduling, complete online applications, track data in STARS and Excel, and work with partners across Miami-Dade and Monroe Counties.