Medicare Helpline Specialist — Onsite Contract

Padmore Global Connections LLC; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Padmore Global Connections LLC seeks an on-site Administrative Assistant in Indianapolis to support the Medicare SHIP program. You will answer incoming 800 helpline calls, perform data entry, mailings and inventory, and complete a 5-day training on health insurance for people with Medicare.

Daily duties include coordinating with volunteers, routing calls, handling packet mailings, and preparing training materials for counselors and SHIP sites.

Qualifications

• Must complete a 5-day training on health insurance for people with Medicare.
• Accurately record client contacts and data entries.
• Perform mailings, inventory and other clerical tasks.

Responsibilities

• Answer all 800 calls in a timely manner and log details.
• Forward calls to volunteers or provide counseling assistance when needed.
• Complete daily data entry including client contacts.
• Prepare and mail information packets; assemble SHIP materials.
• Inform Office Manager when supplies are low.
• Keep the work area neat and orderly; manage deliveries.
• Take and relay voicemail messages twice daily.
• Assist in creating training materials for counselors.

Skills

Data entry

Telephone empathy

Office support

Tools

MS Office

Job description

Padmore Global Connections LLC seeks an on-site Administrative Assistant in Indianapolis to support the Medicare SHIP program. You will answer incoming 800 helpline calls, perform data entry, mailings and inventory, and complete a 5-day training on health insurance for people with Medicare.

Daily duties include coordinating with volunteers, routing calls, handling packet mailings, and preparing training materials for counselors and SHIP sites.