Medicare Counseling Programs Lead

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

City of New York is seeking a HIICAP Program Supervisor to lead the Health Insurance Information, Counseling, and Assistance Program. You will oversee daily operations, supervise staff and volunteers, and ensure high-quality Medicare counseling for older adults.

Responsibilities include budget oversight, regulatory compliance, stakeholder engagement, and data-driven reporting to improve outreach and program effectiveness. This role supports aging and access to healthcare across multiple sites.

Qualifications

• Bachelor's degree and at least 3 years of professional experience in social services or aging.
• At least one year of experience in aging; equivalency for education may apply as described.
• Experience in supervising staff and volunteers, managing programs, and ensuring compliance with regulations.

Responsibilities

• Oversee day-to-day HIICAP operations and supervise staff and volunteers.
• Ensure compliance with Medicare, Medicaid policies, and funding requirements.
• Develop and implement operational strategies, policies, and procedures.
• Coordinate with departments to streamline processes and enhance outcomes.
• Monitor budgets and manage contracted services and expenditures.
• Maintain program records and produce regular performance reports.
• Engage with community partners and stakeholders to expand services.
• Provide unbiased Medicare counseling and resolve complex issues.

Skills

Supervision

Budget management

Regulatory compliance

Data management

Outreach

Education

Baccalaureate degree with 3 years of full-time experience in social services or aging

Job description

City of New York is seeking a HIICAP Program Supervisor to lead the Health Insurance Information, Counseling, and Assistance Program. You will oversee daily operations, supervise staff and volunteers, and ensure high-quality Medicare counseling for older adults.

Responsibilities include budget oversight, regulatory compliance, stakeholder engagement, and data-driven reporting to improve outreach and program effectiveness. This role supports aging and access to healthcare across multiple sites.