Medicare Member Retention & Engagement Specialist

CommunityCare, Inc.; Tulsa (OK); Hybrid; USD 42,000 - 60,000; Full time

Job summary

CommunityCare, Inc. seeks a Retention Specialist to retain Medicare and Individual Health Plan members through proactive outreach and personalized support. The role focuses on building strong member relationships and promoting ongoing enrollment.

Responsibilities include onboarding calls, benefit meetings, and outreach to at‑risk members, with collaboration across sales, marketing and customer service to ensure smooth transitions and reaffirm the value of CommunityCare’s benefits.

Qualifications

• Experience in insurance, healthcare, customer service, marketing, or related field.
• 2+ years in customer service or member retention, preferably healthcare/insurance.
• Licensed Life and Health Insurance Agent in Oklahoma or able to obtain within 45 days.

Responsibilities

• Proactively reach out to current members to assess satisfaction and promote continued enrollment.
• Conduct benefit meetings, new member orientation, and ANOC meetings to educate members.
• Contact at‑risk members with outbound retention calls and education on plan benefits.

Skills

Medicare knowledge

Customer service

Strong communication

Retention focus

Bilingual (a plus)

Education

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

Life and Health Insurance license (Oklahoma)

Tools

Microsoft Office

Data entry systems

Job description

CommunityCare, Inc. seeks a Retention Specialist to retain Medicare and Individual Health Plan members through proactive outreach and personalized support. The role focuses on building strong member relationships and promoting ongoing enrollment.

Responsibilities include onboarding calls, benefit meetings, and outreach to at‑risk members, with collaboration across sales, marketing and customer service to ensure smooth transitions and reaffirm the value of CommunityCare’s benefits.