Medicare Member Services Specialist

Staffmark Group; Columbia (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive medical, dental, and vis

Life and disability insurance

Optional 401(k) plan

Supportive team environment

Job summary

Staffmark Group in Columbia, TN is hiring a Medicare Specialist to handle member inquiries by phone and other channels, document interactions in Facets, and resolve issues while ensuring HIPAA compliance. The role offers opportunities to support Medicare operations and collaborate across teams.

Requirements include a high school diploma, ability to learn Medicare regulations, and strong communication and multitasking skills.

Qualifications

• High school diploma or GED required.
• Ability to learn Medicare regulations, health insurance processes, customer service procedures, and company systems.
• Strong computer, communication, and organizational skills required.

Responsibilities

• Provide exceptional customer service by handling Medicare member inquiries via phone and other channels.
• Accurately document all interactions, research findings, and resolutions in the Facets system.
• Research member questions, identify root causes, and resolve issues efficiently while maintaining standards.
• Ensure compliance with HIPAA and company policies when handling confidential information.
• Support Medicare operations by assisting with adjustment screening, claims verification, and cross-functional projects.
• Collaborate with supervisors and departments to improve service and efficiency.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

HIPAA knowledge

Job description

Staffmark Group in Columbia, TN is hiring a Medicare Specialist to handle member inquiries by phone and other channels, document interactions in Facets, and resolve issues while ensuring HIPAA compliance. The role offers opportunities to support Medicare operations and collaborate across teams.

Requirements include a high school diploma, ability to learn Medicare regulations, and strong communication and multitasking skills.