Remote Retention Program Manager - Member Impact

SCAN Health Plan

Long Beach, Northern (CA, KY)

Hybrid

USD 106,000 - 140,000

Full time

6 days ago

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Benefits offered by this job

Annual bonus program

Wellness program

PTO and holidays

401(k) with employer match

Tuition reimbursement

Job summary

SCAN Health Plan seeks a Program Manager - Retention to lead retention programs for assigned markets, translating member feedback and disenrollment trends into targeted actions that support member retention. You will partner with market leadership and cross-functional teams to execute strategies, lead listening sessions, monitor risks, and drive improvements across the member lifecycle.

The role requires 5+ years in Medicare Advantage or managed care, strong leadership, and advanced data

Qualifications

Bachelor's degree or equivalent experience.
Minimum 5 years of related experience in Medicare Advantage or managed care.
2-3 years of leadership experience.
Ability to analyze, trend, and act on data (disenrollment trends, vDER, call data, survey feedback).

Responsibilities

Lead retention programs for assigned markets and translate insights into actions.
Serve as day-to-day retention partner to market leadership and cross-functional teams.
Lead quarterly listening sessions including planning, invites, tracking, and follow-up.
Own post-session deliverables: root cause analysis, process improvements, and action items.
Provide disenrollment trends and campaign insights to support improvement efforts.
Coordinate with Sales and Market Leaders for performance updates and actions.
Track market performance against vDER goals with leadership on adjustments.