Medicare Field Retention Specialist - Houston

Centene Corporation; Houston (TX); Hybrid; USD 32,000 - 55,000; Full time

Job summary

Centene Corp. is seeking a Field Retention Representative in the Houston, TX area. You will conduct telephonic and field outreach to retain members, explain Wellcare products, and ensure compliance with policies.

Travel and weekend work are required, with training in the full sales process and regulatory standards. The role emphasizes researching member inquiries, educating members on program eligibility, and maintaining accurate records.

Qualifications

• High School Diploma, or GED, required.
• Associates Degree or Bachelors Degree preferred.
• Minimum 1 year health care related experience preferred.
• Minimum 1 year of customer service or sales experience preferred.

Responsibilities

• Provide member resolution by researching, analyzing and documenting inquiries regarding program eligibility.
• Answer application and/or service questions regarding the programs and services in order to maintain/attract membership.
• Conduct outreach and follow up calls to educate members about Wellcare products and serves as a liaison between the member and the different Wellcare departments.
• Ability to meet and exceed quality assurance standards.
• Undergo rigorous internal training and demonstrate proficiency in the sales process and Wellcare products.
• Develop and maintain relationships with existing members by providing guidance and assistance throughout the year.
• Identify unfulfilled needs and provide education to promote the value and benefits offered by Wellcare.
• Document all interactions in the appropriate system (Sales Force, Facets).
• Input, update and create member information on databases to maintain customer accounts.

Skills

Medicare sales

Community engagement

Customer service

Sales process

Education

High School Diploma or GED

Associates Degree

Bachelor's Degree preferred

Tools

Sales Force

Facets

Job description

Centene Corp. is seeking a Field Retention Representative in the Houston, TX area. You will conduct telephonic and field outreach to retain members, explain Wellcare products, and ensure compliance with policies.

Travel and weekend work are required, with training in the full sales process and regulatory standards. The role emphasizes researching member inquiries, educating members on program eligibility, and maintaining accurate records.