Medicare Field Retention & Outreach Specialist

Centene Corp.; Florida; Hybrid; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401K

Stock plan

Tuition reimbursement

PTO

Job summary

Centene Corp. is seeking a Field Retention Representative to retain membership within the Miami/Fort Lauderdale area. The role involves telephonic and field outreach, community event participation, and home visits to educate members about Wellcare products and services.

The position requires strong communication, customer service experience, and the ability to navigate regulatory policies. Travel and occasional weekend work are expected, with emphasis on comprehensive member support and

Qualifications

• High school diploma or GED required; associates/bachelor degree preferred.
• Experience in health care or sales is preferred.
• Strong communication and customer service skills required.

Responsibilities

• Retain current membership in the assigned territory.
• Conduct telephonic and field outreach at community events, provider sites, and home visits.
• Explain and educate members on Wellcare products and services.
• Meet quality assurance standards and pass process training with at least 85% score.
• Document all member interactions in the system (Salesforce, Facets).
• Travel and some weekend work may be required.
• Maintain relationships with members and assist across departments.

Skills

Telephonic outreach

Field outreach

Communication

Customer service

Sales process

Needs-based analysis

Education

High school diploma or GED

Associates degree preferred

Bachelor's degree preferred

Tools

Salesforce

Facets

Job description

Centene Corp. is seeking a Field Retention Representative to retain membership within the Miami/Fort Lauderdale area. The role involves telephonic and field outreach, community event participation, and home visits to educate members about Wellcare products and services.

The position requires strong communication, customer service experience, and the ability to navigate regulatory policies. Travel and occasional weekend work are expected, with emphasis on comprehensive member support and