Member Retention Field Specialist – Community Outreach

Centene Management Company LLC; Miami Gardens (FL); Hybrid; USD 32,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible approach to work (remote,hybr

field or office)

Job summary

Centene Management Company LLC is seeking a Field Retention Representative in the Miami/Fort Lauderdale area to retain members and meet daily production metrics. You will conduct telephonic and field outreach, explaining Wellcare products and assisting with enrollment and retention while complying with regulatory policies.

The role requires travel, some weekend work, and strong communication to resolve inquiries, educate members on benefits, and coordinate with multiple Wellcare departments.

Qualifications

• High School Diploma or GED required.
• Associates or Bachelor's degree preferred.
• Minimum 1 year health care related experience preferred.
• Minimum 1 year of customer service or sales experience preferred.

Responsibilities

• Provide member resolution by researching, analyzing and documenting inquiries regarding program eligibility.
• Answer questions about programs and services to maintain/attract membership.
• Conduct outreach and follow-up calls to educate members about Wellcare products and act as liaison between member and Wellcare departments.
• Meet and exceed quality assurance standards.
• Complete rigorous training and demonstrate proficiency in the sales process and product knowledge.

Skills

Medicare sales

Community engagement

Travel readiness

Customer service

Communication

Education

High School Diploma or GED

Associates or Bachelor's preferred

Tools

Salesforce

Facets

Job description

Centene Management Company LLC is seeking a Field Retention Representative in the Miami/Fort Lauderdale area to retain members and meet daily production metrics. You will conduct telephonic and field outreach, explaining Wellcare products and assisting with enrollment and retention while complying with regulatory policies.

The role requires travel, some weekend work, and strong communication to resolve inquiries, educate members on benefits, and coordinate with multiple Wellcare departments.