Medicare Field Retention Specialist

Centene Corp.; Austin (TX); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off + holidays

Flexible work schedules (remote/hybrid

Job summary

Centene Corp. is seeking a Field Retention Representative to retain current membership across an assigned territory. The role involves telephonic and field outreach, including community events, home visits, and liaison work with Wellcare departments to explain products.

Ideal candidates have Medicare sales or community engagement experience and can travel, with some weekend work. Residency in the Houston, TX area is required.

Qualifications

• High School Diploma or GED required; some plans may require a license or driving.
• Strong customer service or sales background preferred in health care.
• Ability to communicate clearly with members and providers.

Responsibilities

• Provide member resolution by researching and documenting inquiries.
• Answer program questions to maintain or attract membership.
• Conduct outreach to educate members about Wellcare products.
• Build relationships with members and internal departments.
• Complete required training and demonstrate sales proficiency.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Associates or Bachelor’s degree preferred

Job description

Centene Corp. is seeking a Field Retention Representative to retain current membership across an assigned territory. The role involves telephonic and field outreach, including community events, home visits, and liaison work with Wellcare departments to explain products.

Ideal candidates have Medicare sales or community engagement experience and can travel, with some weekend work. Residency in the Houston, TX area is required.