Medicare Field Retention Specialist – Miami Area

Centene Corporation; Miami Gardens (FL); Vor Ort; USD 32.000 - 55.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Health insurance

401K and stock plans

Tuition reimbursement

Paid time off and holidays

Zusammenfassung

Centene is seeking a Field Retention Representative to retain current membership in a Florida territory, conducting telephonic and field outreach at community events, provider sites and member homes.

You will explain Wellcare products, meet daily production metrics, travel as needed, and work some weekends while maintaining regulatory compliance and documentation in our systems.

Experience in Medicare sales or community engagement is preferred, with training across the full Wellcare product suite.

Qualifikationen

• Minimum 1 year health care-related experience preferred
• Minimum 1 year of customer service or sales experience preferred
• Driver’s License may be required by some plans

Aufgaben

• Provide member resolution by researching, analyzing and documenting inquiries regarding program eligibility
• Answer questions regarding programs and services to maintain/attract membership
• Conduct outreach and follow up calls to educate members about Wellcare products and serve as a liaison between the member and Wellcare departments
• Meet and exceed quality assurance standards
• Maintain proficiency in the sales process and Wellcare products through required training

Kenntnisse

Customer service

Sales

Communication

Travel

Weekend work

Ausbildung

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

Salesforce

Facets

Jobbeschreibung

Centene is seeking a Field Retention Representative to retain current membership in a Florida territory, conducting telephonic and field outreach at community events, provider sites and member homes.

You will explain Wellcare products, meet daily production metrics, travel as needed, and work some weekends while maintaining regulatory compliance and documentation in our systems.

Experience in Medicare sales or community engagement is preferred, with training across the full Wellcare product suite.