Medicare Enrollment Support Specialist

The Medicare Family; Indiana (PA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan with employer 


Paid sick days and holidays

Paid vacation

Business casual environment

Job summary

The Medicare Family in Noblesville, Indiana is seeking an Enrollment Coordinator who will be the first friendly voice callers hear when reaching out for Medicare help. You will listen, ask the right questions, and connect clients with licensed team members.

This is a non-sales role focused on compassionate support. In this full-time, in-person position you’ll use our CRM, maintain follow-up with applicants, and grow with training and coaching while delivering a professional, patient customer

Qualifications

• Customer service experience in retail, healthcare, call center or similar roles.
• Comfortable spending most of the day on the phone and listening to clients.
• Clear and professional communication; ability to explain information simply.
• Organized, detail-oriented and able to learn new technology quickly.
• Reliable attendance and dedication to scheduling and follow-up.
• No insurance license or prior sales required.

Responsibilities

• Take inbound calls and scheduled appointments from people seeking Medicare help.
• Ask questions, listen carefully, and understand each client’s Medicare situation.
• Determine readiness to move forward or need for follow-up.
• Connect qualified clients with a licensed agent.
• Maintain a follow-up pipeline for undecided clients.
• Follow up as enrollment windows approach or circumstances change.
• Keep accurate notes in the CRM and manage scheduled appointments while responding to calls.
• Provide a friendly, patient, and professional experience on every call.

Skills

Phone support

Customer service

Active listening

Communication

Organization

Reliability

Tech-savvy

Tools

CRM

Job description

The Medicare Family in Noblesville, Indiana is seeking an Enrollment Coordinator who will be the first friendly voice callers hear when reaching out for Medicare help. You will listen, ask the right questions, and connect clients with licensed team members.

This is a non-sales role focused on compassionate support. In this full-time, in-person position you’ll use our CRM, maintain follow-up with applicants, and grow with training and coaching while delivering a professional, patient customer