Medicare Advocate & Community Outreach Counselor

Self-Help for the Elderly; San Francisco (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Self-Help for the Elderly in San Francisco is seeking a Medicare Advocate Counselor to counsel beneficiaries, provide information, and advocate for older adults and people with disabilities. Training on Medicare and related topics will be provided to become an HICAP Counselor.

The role focuses on counseling, advocacy, and community outreach, with a strong emphasis on collaboration, attendance, and accurate record-keeping. A bachelor’s degree and HICAP training are required.

Qualifications

• Bachelor’s degree or equivalent training with minimum two years in social services/health care.
• Must complete HICAP counselor training/registration within 2 months of employment.
• Three or more years providing services in a social services or health care setting.
• Knowledge of Medicare, Medi-Cal, Medigap, and related health care delivery systems preferred.
• Bilingual in English and Chinese/Spanish/Russian/Vietnamese preferred.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Counsel individuals regarding Medicare insurance options, eligibility for financial assistance, and related topics.
• Advocate to ensure clients’ rights and privileges under Medicare are upheld and provide referrals as needed.
• Maintain accurate database records on all clients, contacts, and services.
• Attend outreach events or conduct presentations to community groups and senior centers.
• Collaborate with colleagues to maintain a positive, team-oriented work environment.
• Maintain regular attendance and punctuality according to schedule.
• Substitute for volunteer counselors when needed.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Bilingual

Self-motivated

Organized

Multitask

Independent worker

Education

Bachelor’s degree or equivalent training

HICAP counselor training/registration

Tools

MS Office

Job description

Self-Help for the Elderly in San Francisco is seeking a Medicare Advocate Counselor to counsel beneficiaries, provide information, and advocate for older adults and people with disabilities. Training on Medicare and related topics will be provided to become an HICAP Counselor.

The role focuses on counseling, advocacy, and community outreach, with a strong emphasis on collaboration, attendance, and accurate record-keeping. A bachelor’s degree and HICAP training are required.