HIICAP Program Supervisor

City of New York; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

City of New York is seeking a HIICAP Program Supervisor to lead the Health Insurance Information, Counseling, and Assistance Program. You will oversee daily operations, supervise staff and volunteers, and ensure high-quality Medicare counseling for older adults.

Responsibilities include budget oversight, regulatory compliance, stakeholder engagement, and data-driven reporting to improve outreach and program effectiveness. This role supports aging and access to healthcare across multiple sites.

Qualifications

• Bachelor's degree and at least 3 years of professional experience in social services or aging.
• At least one year of experience in aging; equivalency for education may apply as described.
• Experience in supervising staff and volunteers, managing programs, and ensuring compliance with regulations.

Responsibilities

• Oversee day-to-day HIICAP operations and supervise staff and volunteers.
• Ensure compliance with Medicare, Medicaid policies, and funding requirements.
• Develop and implement operational strategies, policies, and procedures.
• Coordinate with departments to streamline processes and enhance outcomes.
• Monitor budgets and manage contracted services and expenditures.
• Maintain program records and produce regular performance reports.
• Engage with community partners and stakeholders to expand services.
• Provide unbiased Medicare counseling and resolve complex issues.

Skills

Supervision

Budget management

Regulatory compliance

Data management

Outreach

Education

Baccalaureate degree with 3 years of full-time experience in social services or aging

Job description

• Job Category: Constituent Services & Community Programs
• Salary Band: $80,000 to $90,000
• Compensation: USD 77,211 - USD 88,793

Job Description

In order to be considered for the position candidates must be a current City Employee and be serving permanently in the title of Program Officer or have taken the most recent Program Officer civil service exam and be reachable for appointment from the resulting list.

The NYC Department for the Aging (NYC Aging) promotes and supports inclusive, safe, affordable, healthy aging. NYC Aging remains steadfast in its role and responsibility to preserve the dignity and quality of life for approximately 1.8 million diverse older New Yorkers by eliminating food insecurity, providing access to affordable, stable housing, enhancing access to quality healthcare services and protecting older New Yorkers from harm and abuse with the ultimate goal of a more age-friendly city in which older adults can age gracefully with respect.

The Health Insurance Information Counseling and Assistance Program (HIICAP) helps older adults navigate the complexities of all components of Medicare. HIICAP conducts public outreach presentations and workshops to older adults, community partners, and other groups on Medicare, Medicaid, Medigap, Elderly Pharmaceutical Insurance Coverage (EPIC), and Medicare’s preventive services. New York State certified counselors provide assistance with Medicare Part D prescription plan selection, Medicare Savings Programs, and enrollment by appointment and via telephone, among other services. In addition, HIICAP has 7 community-based sites citywide that offer direct assistance in 15 different languages. HIICAP also received the NYC Top Performer award from the NY. The mission of HIICAP is to promote the independence, health, and dignity of older adults through direct support, education, and advocacy.

NYC Aging's HIICAP unit is seeking a dynamic individual to join our team as the HIICAP Program Supervisor. The HIICAP Program Supervisor will oversee the day-to-day operations of the Health Insurance Information, Counseling, and Assistance Program (HIICAP), ensuring the program meets the needs of Medicare beneficiaries by providing accurate, unbiased information and counseling. This position involves supervising staff and volunteers, managing program activities, monitoring compliance with state and federal regulations, and ensuring the delivery of high-quality services.

Program Supervision & Administration:

• - Oversee and coordinate the day-to-day activities of the HIICAP program.
• - Assign tasks and schedules to ensure the program operates efficiently.
• - Ensure compliance with local, state, and federal regulations, including Medicare and Medicaid policies.
• - Collaborate with program leadership to develop and implement operational strategies, policies, and procedures.
• - Coordinate with various departments to streamline processes and enhance program effectiveness.

Budget Tracking:

• - Analyze financial data, prepare budget reports, and provide recommendations for optimizing resource allocation.
• - Assist with managing contracted services to ensure compliance with all contract agreements, regulations, and performance expectations.
• - Monitor and manage the program budget, ensuring compliance with funding requirements and guidelines.

Reporting & Data Management:

• - Maintain accurate program records, including client interactions, performance metrics, and service delivery data.
• - Prepare regular reports on program outcomes, challenges, and opportunities for improvement.
• - Utilize data to assess the program’s effectiveness and recommend enhancements.

Staff & Volunteer Supervision and Support:

• - Supervise counselors, staff, and volunteers, ensuring they are trained, motivated, and supported.
• - Assist with recruiting, training, and supervising volunteers and staff involved in HIICAP counseling and outreach.
• - Provide performance feedback, identify professional development opportunities, and guide counselors on Medicare rules and guidelines.

Outreach & Community Engagement:

• - Develop and implement strategies for promoting HIICAP services to Medicare beneficiaries and community partners.
• - Organize outreach events, including seminars, workshops, and informational sessions.
• - Collaborate with community organizations, agencies, and stakeholders to expand the program’s reach and impact.

Client Services & Counseling:

• - Ensure the delivery of high-quality, unbiased Medicare counseling services to beneficiaries.
• - Monitor counseling sessions to ensure consistency and accuracy of information provided.
• - Assist in resolving complex Medicare-related issues escalated by counselors.

Compliance and Regulatory Adherence:

• - Ensure compliance with all relevant laws, regulations, and funding requirements.
• - Stay updated on healthcare industry standards and changes in healthcare policy that may impact the program.
• - Develop and maintain comprehensive documentation related to compliance efforts.

Collaboration and Stakeholder Engagement:

• - Foster positive relationships with external partners, agencies, and community organizations.
• - Collaborate with cross-functional teams to maximize program outreach

Special Projects

• - Lead and participate in special projects as required to enhance program effectiveness and outreach.
• - Participate in local and state initiatives, partnerships, and collaborations related to Medicare and health insurance counseling.

PROGRAM OFFICER (DEPT FOR THE - 51454

Qualifications

1. A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning, of which at least one year must have been in the field of aging; or

2. Education and/or experience that is equivalent to "1" above. Experience as described in "1" above may be substituted for education on a year for year basis. However, all candidates must: (a) have one year of experience as described in "1"
in the field of aging; and (b) possess a four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization.

Requirements for Assignment Level II

For Assignment Level II, in addition to meeting the qualification requirements above, one additional year of the experience described in "1" above is required.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.