Medicare Care Advocate - Member Support

UHS; McAllen (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Loan Forgiveness

Challenging work environment

Competitive pay & PTO

Excellent medical/dental/vision

401(k) with company match

SoFi student loan refinancing

Career development opportunities

Job summary

Prominence Health is seeking a Care Advocate to compassionately support our members by educating them about benefit plans, scheduling appointments, and navigating bills for Medicare lines of business. You will coordinate transportation, assist providers, and serve as a liaison between members and the health system, ensuring smooth access to care and services across the Medicare programs.

Join Prominence Health in a value-based care environment that emphasizes collaboration across care teams and

Qualifications

• High school diploma or GED required; AA preferred.
• Strong communication and active listening skills.
• Empathy and collaborative approach to resolve issues.
• Comfort with navigating benefit plans and bills.

Responsibilities

• Advocate for members' care by educating on benefit plans.
• Schedule member appointments and coordinate care.
• Navigate bills and assist with billing questions.
• Arrange transportation for Medicare lines of business.

Skills

Communication skills

Active listening

Empathy & compassion

Customer service

Teamwork

Software navigation

Web-based programs

Detail-oriented

Education

High school diploma or GED

AA degree preferred

Tools

MS Office

Job description

Prominence Health is seeking a Care Advocate to compassionately support our members by educating them about benefit plans, scheduling appointments, and navigating bills for Medicare lines of business. You will coordinate transportation, assist providers, and serve as a liaison between members and the health system, ensuring smooth access to care and services across the Medicare programs.

Join Prominence Health in a value-based care environment that emphasizes collaboration across care teams and