Lead Care Advocate: Member Support & Navigation

UHS; McAllen (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Prominence Health, a value-based care organization, partners with health systems and providers to improve outcomes and control costs. A dedicated team advocates for members, explains benefits, schedules appointments, and helps with bills while arranging transportation when needed.

Prominence Health is part of Universal Health Services (UHS) family, committed to delivering compassionate care and superior patient experience across payer partnerships and networks.

Qualifications

• Minimum high school diploma; associate degree preferred.
• Basic understanding of medical terms and healthcare processes desired.
• Strong customer service skills with empathy and active listening.

Responsibilities

• Advocate for members' care and coordinate services.
• Schedule appointments and help navigate benefits and bills.
• Arrange transportation when needed and communicate clearly with members.

Skills

Empathy

Active listening

Customer service

Problem solving

Teamwork

Communication

Flexibility

Positive attitude

Education

High school diploma

Associate degree or higher

Tools

Office suite

Job description

Prominence Health, a value-based care organization, partners with health systems and providers to improve outcomes and control costs. A dedicated team advocates for members, explains benefits, schedules appointments, and helps with bills while arranging transportation when needed.

Prominence Health is part of Universal Health Services (UHS) family, committed to delivering compassionate care and superior patient experience across payer partnerships and networks.