Medicare Broker Support Specialist

Devoted Health; United States; Remoto; USD 33.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental and vision plan

Paid time off

Stock options for all employees

Descrizione del lavoro

Devoted Health is seeking an Agent Support Associate to serve as the primary contact for Medicare Advantage broker partners. You will provide timely, accurate, solutions-focused support across enrollment and post-enrollment lifecycle while building trusted relationships with brokers and agencies.

In a fast-paced, service-level-driven environment, you will answer broker inquiries, assist with application status, resolve post-enrollment issues, and collaborate with internal teams to ensure smooth

Competenze

• Bachelor’s degree or equivalent experience in healthcare or a related field.
• 2+ years of customer service or support experience.
• Ability to balance multiple priorities and adapt in a dynamic environment.
• Strong attention to detail with a mindset for accuracy and continuous improvement.
• Excellent verbal and written communication skills.

Mansioni

• Answer Broker Inquiries: Respond to inbound calls and Agent Portal messages from brokers regarding Devoted Health plans, benefits, processes, and general support needs.
• Support Enrollment & Application Status: Assist brokers with application submissions, status checks, enrollment questions, and next steps to create a smooth experience for agents and members.
• Resolve Post-Enrollment Issues: Support brokers with post-enrollment needs, including effective dates, plan changes, eligibility questions, and issue escalation.
• Deliver Best-in-Class Broker Support: Build trust through consistent, accurate, and high-quality service that reinforces Devoted Health’s commitment to our broker partners and the members they serve.
• Gain and maintain a strong understanding of Devoted Health plan benefits, products, and offerings.

Conoscenze

Customer service

Communication skills

Bilingual English/Spanish

Formazione

Bachelor’s degree or equivalent experience in healthcare or a related field

Descrizione del lavoro

Devoted Health is seeking an Agent Support Associate to serve as the primary contact for Medicare Advantage broker partners. You will provide timely, accurate, solutions-focused support across enrollment and post-enrollment lifecycle while building trusted relationships with brokers and agencies.

In a fast-paced, service-level-driven environment, you will answer broker inquiries, assist with application status, resolve post-enrollment issues, and collaborate with internal teams to ensure smooth