Medical Travel Authorization Specialist

SafeRide Inc; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

SafeRide Health is seeking an Authorization Coordinator to manage travel authorizations and communicate with members, plans, and providers. You’ll support end-to-end travel logistics for medical care with empathy and accuracy.

You will verify authorizations, provide status updates, and maintain detailed records while collaborating with health plans and internal teams to ensure timely, compliant documentation.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in Authorization coordination or similar logistics-based role.
• 1+ year experience in a high-volume inbound call center or customer service environment.
• Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
• Knowledge of cost tracking, budgeting, or service expense management.
• Typing speed of at least 35 WPM.

Responsibilities

• Authorization Management: verify and document health plan travel authorizations and secure pre-approvals.
• Member Support: provide clear, compassionate communications about authorizations and denials.
• Documentation: deliver timely documentation to members and health plans.
• Health Plan Relations: maintain partnerships with approval teams at each health plan.
• Data & Reporting: keep accurate records in compliance with requirements.
• Productivity & Quality: meet performance standards while delivering high-quality service.
• Flexibility: adapt to changes in travel schedules while prioritizing member needs.

Skills

Data entry

Customer service

Multitasking

Communication

Empathy

Education

High school diploma or equivalent

Job description

SafeRide Health is seeking an Authorization Coordinator to manage travel authorizations and communicate with members, plans, and providers. You’ll support end-to-end travel logistics for medical care with empathy and accuracy.

You will verify authorizations, provide status updates, and maintain detailed records while collaborating with health plans and internal teams to ensure timely, compliant documentation.