Medical Transportation Operations Supervisor

America West; Alameda (CA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

America West Medical Transportation, Inc. is seeking an Assistant Operations Manager to lead daily field transportation operations, ensuring safe, punctual, high-quality service for elderly participants.

You will supervise drivers, monitor fleet dispatch, and support regulatory compliance while delivering compassionate oversight. The role requires hands-on leadership, strong logistics skills, and at least one year working with seniors; bilingual English/Spanish is preferred, with a valid

Qualifications

• Valid state driver’s license or commercial driver’s license.
• Able to speak conversational English & Spanish (preferred).
• One year of experience working with the elderly (required).
• Experience in senior care or a related human services industry.
• Extensive knowledge of city streets, neighborhoods, and traffic patterns.
• Experience in vehicle scheduling and dispatching is a plus.
• Previous supervisory or management experience preferred.

Responsibilities

• Support the Operations Manager in conducting annual and periodic driver performance evaluations.
• Provide continuous coaching, oversee driver field protocols, and assist in managing personnel issues or corrective action documentation.
• Promote high standards of safety, professional conduct, and patient-centered service across the driver team.
• Collaborate with the Transportation Coordinator to review daily route schedules for maximum efficiency and coverage.
• Monitor real-time transit status, route adjustments, and schedule adherence to ensure timely arrivals and departures.
• Represent the transportation department in required PACE interdisciplinary team (IDT) meetings, staff briefings, and quality improvement committees.
• Build strong, professional relationships with participants, families, healthcare providers, and senior center administrators.
• Promptly investigate and resolve participant grievances, conducting service recovery calls as appropriate to maintain high service satisfaction.
• Assist in maintaining an operational fleet of lift-equipped vans, ADA-accessible minibuses, and ambulatory vehicles.
• Ensure precise management of transportation logs, fuel card tracking, preventative maintenance schedules, and mileage records.
• Uphold strict organizational policies, safety standards, and state/federal regulatory guidelines.
• Assist in organizing quarterly driver safety training sessions and facilitate necessary retraining programs.
• Oversee accurate, timely data entry within the FileMaker management system.
• Serve as a back-up driver during peak service demand, emergency coverage needs, or staffing shortages.
• Support process-improvement initiatives and contribute to strategic operational goals assigned by leadership.

Skills

Bilingual English/Spanish

Valid driver’s license

Leadership / supervisory

Computer literacy (Word, Excel)

Education

Valid driver’s license or CDL

Tools

Word

Excel

Database software

Job description

America West Medical Transportation, Inc. is seeking an Assistant Operations Manager to lead daily field transportation operations, ensuring safe, punctual, high-quality service for elderly participants.

You will supervise drivers, monitor fleet dispatch, and support regulatory compliance while delivering compassionate oversight. The role requires hands-on leadership, strong logistics skills, and at least one year working with seniors; bilingual English/Spanish is preferred, with a valid