Medical Telehealth Presenter

Personalized Health Partners; Grafton (WV); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

HSA/FSA options

Opportunities for growth and career advancement

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A healthcare provider in Grafton, West Virginia, is seeking a Telehealth Presenter for their Never Alone program. This role involves facilitating telehealth visits, managing resident appointments, and ensuring high-quality telehealth support. The ideal candidate has a background in healthcare such as CNA, MA, or LPN, and possesses strong organizational and customer service skills. Benefits include insurance options and opportunities for career growth.

Qualifications

• Strong customer service skills and ability to communicate clearly with residents and staff.
• Knowledge of clinical environments and workflows.
• Excellent time management, organizational skills, and reliability.
• Comfortable with technology and able to learn new systems quickly.
• Excellent time management, organizational skills, and reliability.
• Comfortable with technology and able to learn new systems quickly.

Responsibilities

• Facilitate and manage resident telehealth visits and scheduling.
• Prepare residents for virtual appointments and ensure privacy.
• Communicate professionally with residents, staff, and providers.
• Assist with documentation and appointment coordination.
• Support clinical teams by escalating urgent issues.
• Maintain telehealth equipment and troubleshoot basic technical issues.
• Demonstrate excellent time management to coordinate multiple daily appointments.
• Uphold professionalism, compassion, and customer service in all interactions.

Skills

Customer service

Communication skills

Time management

Organizational skills

Comfortable with technology

Education

CNA, MA or LPN background

Experience in Skilled Nursing Facility

LPN

Job description

We are seeking a dedicated Telehealth Presenter to support our Never Alone program within a Skilled Nursing and Rehabilitation setting. This individual will play a key role in ensuring residents receive timely access to their healthcare providers through high-quality telehealth support. The ideal candidate is patient-centered, organized, and comfortable working in a clinical environment.

Key Responsibilities

• Facilitate and manage resident telehealth visits and scheduling, ensuring timely access to providers.
• Prepare residents for virtual appointments, including setting up equipment and ensuring privacy.
• Communicate professionally with residents, staff, and providers to ensure a smooth telehealth experience.
• Assist with documentation, appointment coordination, and follow-up tasks as needed.
• Support clinical teams by escalating urgent issues and helping residents communicate their health concerns effectively.
• Maintain telehealth equipment and troubleshoot basic technical issues.
• Demonstrate excellent time management to coordinate multiple daily appointments.
• Uphold professionalism, compassion, and customer service in all interactions.

Qualifications

• Preferred: Background as a CNA, MA or LPN.
• Preferred: Experience in a Skilled Nursing Facility (SNF) or rehabilitation setting.
• Strong customer service skills and ability to communicate clearly with residents and staff.
• Knowledge of clinical environments and workflows.
• Excellent time management, organizational skills, and reliability.
• Comfortable with technology and able to learn new systems quickly.

Schedule

• Monday through Friday
• 9am-5pm
• Onsite

Type: Full-time, W2, No Contract

What We Offer

• HSA/FSA options
• Opportunities for growth and career advancement

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Administrative, and Strategy/Planning

Industries

• Medical Practices

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance