Medical Support & Scheduling Specialist

Evergreenhealth; Williston (VT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Dental and vision benefits

Health insurance

Retirement plan options

Paid time off

Paid holidays

Paid parental leave

Disability coverage

Job summary

Evergreen Family Health in Williston, VT seeks a Medical Support Specialist to be the primary contact for patients and callers. You will manage incoming calls, triage to clinicians, schedule appointments, and provide information on office policies and services.

Most work is phone-based with occasional front desk coverage. Training will prepare you for special projects and additional administrative tasks while you support a compassionate, patient-centered team.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or healthcare customer service experience preferred but not required.
• Experience with EMR systems preferred.

Responsibilities

• Answer and manage incoming phone lines professionally and efficiently.
• Triage calls and route messages to providers or departments.
• Schedule, reschedule, and confirm patient appointments.
• Provide patients with information on office policies and services.
• Document telephone encounters in the EMR system.
• Handle referrals, prescription refill requests, and other inquiries.
• Maintain confidentiality and HIPAA compliance.
• Assist with front desk coverage as needed.
• Support cross-training and special projects.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Education

High school diploma

Tools

EMR systems

Phone systems

Office software

Job description

Evergreen Family Health in Williston, VT seeks a Medical Support Specialist to be the primary contact for patients and callers. You will manage incoming calls, triage to clinicians, schedule appointments, and provide information on office policies and services.

Most work is phone-based with occasional front desk coverage. Training will prepare you for special projects and additional administrative tasks while you support a compassionate, patient-centered team.