Medical Support Coordinator - Clinic Scheduling

Ansible Government Solutions; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ansible Government Solutions is recruiting Medical Support Assistants for the Richmond VA Medical Center in Richmond, VA. Work week is Mon-Fri, 8:00am-4:30pm with potential weekend rotation. The role supports clinic operations and ROI offices at multiple sites.

Qualified candidates speak clear English, handle high-volume calls, and can work with EMR systems. Training on VA policies will be provided as needed.

Qualifications

• Clear English communication, both written and spoken.
• Typing speed of 40–50 wpm with minimal errors.
• Ability to handle high-volume phone calls and patient inquiries.
• Familiarity with medical terminology and hospital terminology.
• Six months of clerical/office or related administrative experience (or one year of education above high school).

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consultations.
• Provide general reception support in ROI offices at medical centers.
• Scan insurance cards and protect sensitive information; process ICB encounters.
• Scan records into EMR to support HIM functions.
• Make outgoing and receive incoming phone calls.
• Review reimbursement requests and reconcile travel vouchers.
• Review ambulance claims for eligibility and payment.
• Arrange transportation for eligible patients with clinical teams.

Skills

English communication

Typing 40-50 wpm

Phone multitasking

Medical terminology

Clerical/administrative experience

Education

High school diploma or equivalent

College coursework substitute for experience

Tools

EMR systems

ROI office software

Job description

Ansible Government Solutions is recruiting Medical Support Assistants for the Richmond VA Medical Center in Richmond, VA. Work week is Mon-Fri, 8:00am-4:30pm with potential weekend rotation. The role supports clinic operations and ROI offices at multiple sites.

Qualified candidates speak clear English, handle high-volume calls, and can work with EMR systems. Training on VA policies will be provided as needed.