Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ansible Government Solutions is recruiting Medical Support Assistants for the Richmond VA Medical Center in Richmond, VA. Work week is Mon-Fri, 8:00am-4:30pm with potential weekend rotation. The role supports clinic operations and ROI offices at multiple sites.

Qualified candidates speak clear English, handle high-volume calls, and can work with EMR systems. Training on VA policies will be provided as needed.

Qualifications

• Clear English communication, both written and spoken.
• Typing speed of 40–50 wpm with minimal errors.
• Ability to handle high-volume phone calls and patient inquiries.
• Familiarity with medical terminology and hospital terminology.
• Six months of clerical/office or related administrative experience (or one year of education above high school).

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consultations.
• Provide general reception support in ROI offices at medical centers.
• Scan insurance cards and protect sensitive information; process ICB encounters.
• Scan records into EMR to support HIM functions.
• Make outgoing and receive incoming phone calls.
• Review reimbursement requests and reconcile travel vouchers.
• Review ambulance claims for eligibility and payment.
• Arrange transportation for eligible patients with clinical teams.

Skills

English communication

Typing 40-50 wpm

Phone multitasking

Medical terminology

Clerical/administrative experience

Education

High school diploma or equivalent

College coursework substitute for experience

Tools

EMR systems

ROI office software

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Richmond VA Medical Center located at 1201 Broad Rock Blvd. Richmond, VA 23249. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Citizen or Resident of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government’s requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
  • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
  • One year of education above high school or one to two years of related job experience.
  • Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
• Ability to pass a required level of security clearance (NACI-level background check).

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.