Medical Support Assistants

Flippa.com; Alamosa (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Medical Support Assistant, where you will play a crucial role in coordinating patient care and scheduling appointments. This position offers the opportunity to work directly with veterans, ensuring they receive the best possible service and support. You'll be part of a dedicated team, utilizing your customer service skills and computer proficiency to enhance patient experiences. With a comprehensive benefits package that includes health and retirement plans, this role promises to be both rewarding and fulfilling. If you're passionate about making a difference in the lives of others, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Disability Insurance

Life Insurance

Retirement Plan

Paid Time Off

Remote Work Options

Qualifications

• 6 months of customer service experience required.
• High School education or GED equivalent is a must.
• Fluent in English, both written and spoken.

Responsibilities

• Coordinate appointment scheduling and manage patient communications.
• Process community care consults and maintain patient records.
• Provide quality customer service to patients and staff.

Skills

Customer Service

Communication Skills

Basic Computer Skills

Typing Speed (50 WPM)

Education

High School Diploma or GED

Tools

Microsoft Office (Excel, Word, Outlook, Teams)

Health Share Referral Manager (HSRM)

Provider Profile Management System (PPMS)

Job description

Medical Support Assistant

Prometheus Federal Services (PFS), a trusted partner to federal health agencies, has an opening for multiple Medical Support Assistants. The work will be on-site at the Alamosa / San Luis Valley VA Outpatient Clinic in Alamosa, CO.

Essential Duties and Responsibilities

1. Medical Support Assistants are the designated scheduler / receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures.
2. Works with Lead Scheduler and scheduling / reception team to ensure all schedulers / receptionists are competent and represent the VA in a positive, proactive demeanor.
3. Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
4. Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
5. Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
6. Notifies his/her Supervisor when automated systems are not performing as needed.
7. Validates and updates patient demographic information.
8. When records are received, ensure all necessary health / administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
9. Properly process community care consults via Health Share Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and / or other systems as needed.
10. Screens / receives phone calls in a courteous and timely manner.
11. Responds to telephone inquiries regarding delivery of services.
12. Daily computer use of Microsoft Office products to include Excel, Word, Outlook and Teams.
13. Perform appointment scheduling, tracking, pre and post-appointments contacts are required.
14. Perform quality customer service for all patients, patient families, VA staff, contractors, physicians, fellows and residents.
15. Other duties as assigned.

Minimum Qualifications

1. Minimum of six (6) months of recent customer service experience.
2. High School education or GED equivalent.
3. Proven ability to speak, understand, read, and write English fluently.
4. Authorized to work in the U.S. indefinitely without sponsorship (all jobs).
5. Basic computer skills.
6. Type at least 50 WPM.
7. Ability to obtain a public trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

This position may be subject to client or government vaccination and masking guidance, policy or requirements as may be changed from time to time.

PFS offers a wide array of comprehensive benefits package includes health insurance, dental and vision insurance, flexible spending accounts, disability insurance, life insurance, retirement plan, paid time off, remote work and other benefits to accommodate what matters most to you and your family. Learn more about PFS Benefits.