Medical Scheduler

Defy Medical; Tampa (FL); Remote; Full time

Job summary

Defy Medical, une clinique médicale concierge à Tampa, recherche un Scheduler pour rejoindre son équipe. Le poste se concentre sur la communication avec les patients et la gestion des rendez-vous. Le candidat idéal doit posséder d'excellentes compétences en communication et être capable de gérer plusieurs tâches à la fois. Le travail se fait depuis chez soi, offrant une flexibilité précieuse pour un environnement dynamique.

Benefits

PTO

Paid Holidays

Medical

Dental

Employee Discount on services

Qualifications

• Expérience en planification préférée.
• Compétences interpersonnelles excellentes.
• Capacité à travailler avec des individus à tous les niveaux.

Responsibilities

• Communiquer avec les clients, assistants médicaux et infirmiers.
• Gérer un volume élevé d'appels entrants et sortants.
• Organiser les demandes de prise de sang et les horaires des médecins.

Skills

Communication

Multitasking

Organisation

Ecoute active

Résolution de problèmes

Education

High School Diploma

Associate's in Healthcare

Job description

Who Are We?

Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.

What Are We Looking For?

Defy Medical is looking for a Scheduler to add to our growing team. The Scheduling Team plays a pivotal role in the patient care plan. Through accuracy, communication, and time management our Schedulers help start and maintain our patients care plans.

A Scheduler at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, upbeat personality, and communication are pillars for our Schedulers. Amazing communication skills, written and oral, are a must for being successful in this position.

Responsibilities

• Communicating with clients, medical assistants and nurses within the organization
• Maintain client and employee privacy in accordance with HIPAA regulations
• Handling incoming and outgoing patient and/or vendor calls
• Responding to live chats
• Working independently on ancillary tasks
• Organizing and processing blood work order and physician schedules
• Working independently on ancillary tasks
• Managing information input into computer database
• Handle a high volume of inbound and outbound calls
• Ability to effectively learn and utilize multiple computer programs
• Check voicemails and return customer calls
• Maintain email communication with patients, vendors and co-workers daily
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Duties, responsibilities, and activities may change at any time with or without notice
• Position is Work from Home!
  
  

Shifts Available

• Monday- Friday; 9am to 5:30pm EST
  
  

Compensation: $18/hr

Qualifications

• Scheduling experience preferred
• Customer service experience preferred
• Administrative experience preferred
• High School Diploma (associate's in healthcare preferred)
• Ability to execute active listening and problem-solving skills to provide exceptional customer service
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels
• Excellent written and verbal communication skills including phone and e-mail etiquette
• Ability to prioritize and multi-task
  
  

Benefits

• PTO
• Paid Holidays
• Medical
• Dental
• Employee Discount on services
• Benefits are subject to change at any time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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