Medical Support Assistant - Patient Scheduling & Front Desk

Ansible Government Solutions; Durham (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Ansible Government Solutions is recruiting Medical Support Assistants to support the Durham VA Medical Center in Durham, NC. Typical hours are Mon-Fri, 8:00am-4:30pm, with potential weekend rotation. Responsibilities include scheduling, ROI reception, EMR documentation, and claims review.

Candidates should have US citizenship, strong English skills, and 40–50 wpm typing. Some clerical experience and ability to obtain security clearance are required.

Qualifications

• Must be US citizen and able to pass a background check.
• Strong typing and data-entry skills with minimal errors.
• Experience in clerical, office, or administrative work preferred.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and visits.
• Provide general reception support in ROI offices.
• Scan insurance cards and protect patient information.
• Scan records into EMR to support HIM functions.
• Handle phone calls and reimburse travel cost requests.
• Review ambulance claims for eligibility and payment.
• Arrange transportation with clinical teams.

Skills

Clear communication

English writing

Typing 40–50 wpm

Phone handling

Computer proficiency

EMR familiarity

Clerical experience

Education

High school diploma or equivalent

1 year post-secondary education or 1–2 years related experience

Tools

EMR systems

Job description

Ansible Government Solutions is recruiting Medical Support Assistants to support the Durham VA Medical Center in Durham, NC. Typical hours are Mon-Fri, 8:00am-4:30pm, with potential weekend rotation. Responsibilities include scheduling, ROI reception, EMR documentation, and claims review.

Candidates should have US citizenship, strong English skills, and 40–50 wpm typing. Some clerical experience and ability to obtain security clearance are required.