Advanced Medical Support Assistant - Physical Medicine & Rehab

U.S. Department of Veterans Affairs

Minneapolis (MN)

On-site

USD 54,000 - 70,000

Full time

3 days ago

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Job summary

The U.S. Department of Veterans Affairs in Minneapolis is seeking an Advanced Medical Support Assistant in the Physical Medicine & Rehab service to support administrative operations for patient care.

You will handle scheduling, patient reception, telephone messages, and coordination of consults under clinic rules; telework is not available, and this is a federal position with standard benefits.

Qualifications

Education credentials recognized by the U.S. Department of Education are required to qualify for federal employment.
Foreign education may be credited if accompanied by a Certificate of Foreign Equivalency.

Responsibilities

Sets and adjusts short-term priorities and ensures timely completion of workload.
Performs administrative functions to support clinic operations: answering calls, receiving patients and visitors, scheduling appointments, managing consults, and maintaining supplies.
Follows clinic scheduling rules, communicates information timely, and uses email and verbal communication appropriately.
References urgent medical questions to healthcare team members and handles customer complaints; routine telework is not available.

Education

Education recognized by the U.S. Department of Education

Job description

Advanced Medical Support Assistant - Physical Medicine & Rehab

Department: Department of Veterans Affairs

The incumbent is either an integral part of a large Physical Medicine and Rehabilitation (PM&R) Department or the Rehabilitation and Extended Care Department within the Minneapolis VAHCS. This is a Complexity Level 1 Facility. S/he performs administrative support work in connection with the care and treatment given to patients in the Rec and/or PM&R Department.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major Duties: Sets and adjusts short-term priorities. Assures timely accomplishment of the workload.

Performs a variety of administrative functions which support clinic/program operations including but not limited receiving/relaying incoming and outgoing telephone messages, receiving and directing patients and visitors, answering routine inquiries, scheduling appointments, managing consults, and maintaining supplies. Promotes team building and improves business practices. Collects and compiles information as needed to carry out the work of the clinic, program or department.

Follows established clinic and appointment scheduling business rules including but not limited to consultations, scheduling, electronic wait lists, recall reminder, encounter action required reports, insurance capture, AudioCare, and missed opportunities. Routinely and timely shares pertinent information. Routinely accepts other ideas and integrates appropriate ones into practice. Routinely uses email communication as well as verbal communication in an appropriate manner.

Refers all questions requiring immediate medical attention to appropriate health care team member. Fields and resolves customer complaints. Refers more serious unresolved complaints to a higher-level supervisor. Work Schedule: Administrative Days Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53931 – $70110/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-29.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.