Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions, LLC; Virginia; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Medical Support Assistants to enhance patient care at a prominent VA Clinic in Virginia Beach. This role involves managing patient appointments, providing vital reception support, and ensuring smooth operations within medical facilities. The ideal candidate will possess strong communication skills, a background in clerical or customer service roles, and a commitment to delivering exceptional service. Join a mission-driven team that values your contributions and offers a supportive environment for professional growth. If you are passionate about healthcare and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Must be a U.S. citizen with clear communication skills.
• Experience in clerical work or customer service is required.

Responsibilities

• Schedule and manage patient appointments and consults.
• Provide reception support and process insurance claims.
• Assist in arranging transportation for eligible patients.

Skills

Communication Skills

Clerical Skills

Customer Service

Computer Proficiency

Medical Terminology

Education

High School Diploma

Post-Secondary Education

Tools

Electronic Medical Record (EMR)

Spreadsheets

Word Processing Software

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Virginia Beach VA Clinic located at 244 Clearfield Boulevard, Suite 401, Virginia Beach, VA 23462. Working hours are Mon-Fri, 8:00am-4:30pm. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Citizen of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
  • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
  • One year of education above high school or one to two years of related job experience.
  • Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
• Ability to pass a required level of security clearance (NACI-level background check).
• No sponsorship available.

Physical Requirements

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.