Medical Support Assistant (Medical Receptionist)

ansiblegovernmentsolutions; Vancouver (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ansible Government Solutions, LLC is seeking Medical Support Assistants to support Fayetteville VA Medical Center in NC. Duties include scheduling, ROI receptionist work, and EMR documentation.

The role requires US citizenship, basic clerical experience, and the ability to obtain security clearance. Evening/weekend rotations may be required. Competitive packages offered.

Qualifications

• Must speak clearly and write in English; able to communicate in a healthcare setting.
• Proficient with standard office software and data entry; type 40–50 wpm with low error rate.
• Experience in clerical or administrative work and/or education above high school.
• Familiar with medical and hospital terminology used in VA environments.
• Ability to obtain required security clearance (NACI) without sponsorship.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults.
• Provide general reception support in ROI offices at various medical centers.
• Enter insurance information, protect secure data, and process ICB encounters.
• Scan records into EMR to support HIM functions at centers.
• Handle outbound and inbound calls; assist with transportation coordination.
• Review travel reimbursement requests and reconcile claims using electronic systems.
• Review ambulance claims for eligibility and payment.
• Coordinate transportation with clinical teams as needed.

Skills

English proficiency

Typing 40–50 wpm

Office software

Phone etiquette

Medical terminology

Education

1 year education above high school

Six months clerical/administrative experience

Tools

EMR systems

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Fayetteville VA Medical Center located at 2300 Ramsey St. Fayetteville, NC 28301. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Citizen of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
  • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
  • One year of education above high school or one to two years of related job experience.
  • Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
• Ability to pass a required level of security clearance (NACI-level background check).
• No sponsorship available

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.