Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Medical Support Assistants to provide essential support at the Philadelphia VA Medical Center. This role involves scheduling appointments, managing patient communications, and ensuring efficient clinic operations. Ideal candidates will possess strong communication skills, computer proficiency, and a background in medical terminology. Join a mission-driven team committed to enhancing patient care and making a meaningful impact in the community. If you are passionate about serving those who served us, this opportunity is perfect for you.

Qualifications

• Ability to speak clearly and write in English.
• Experience in medical terminology and appointment management.

Responsibilities

• Schedule appointments and manage the Electronic Waiting List.
• Provide reception support and manage patient information.

Skills

English Communication

Computer Proficiency

Medical Terminology

Appointment Management

Education

Two-Year Degree

Certification from Accredited Institution

Tools

Spreadsheets

Word Processing Software

Job description

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Philadelphia VA Medical Center located at 3900 Woodland Ave, Philadelphia, PA 19104. Working hours are Sat - Sun, 8 : 00am-4 : 30pm, 4 : 00pm12 : 00am, or 12 : 00am-8 : 00am. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

Responsibilities

• Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner.
• All appointments shall be made with the patient's input, either in-person or by phone and attempting to avoid patients having to make multiple trips to the medical center or whenever possible.
• The contractor shall notify the VA shift supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• The contractor shall conduct a daily review of active / pending consults, Electronic Wait List, Recall list and Audio Care communications for accuracy and disposition.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims / vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Citizen of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and / or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Have the following experience or education (or combination of both) to meet minimum qualifications for employment :

Have a two-year degree.

• Two years of work-related experience.
• Certification from an accredited institution.
• MSA Certification preferred - not required.
• Ability to pass a required level of security clearance (NACI-level background check).

All candidates must be able to :

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push / pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.