Medical Support Assistant (Advanced) - Primary Care

U.S. Department of Veterans Affairs; Fargo (ND); On-site; USD 45,000 - 59,000; Full time

Job summary

U.S. Department of Veterans Affairs in Fargo, ND seeks an Advanced Medical Support Assistant to provide specialized administrative patient care across Primary Care clinics, including Women's Health, and at front desk/ED as needed.

The AMSA coordinates with care teams to monitor clinic schedules, supports access to care, and uses advanced patient systems to manage communications with VA and external facilities. In-office, 8:00am–4:30pm, with health system integration and teamwork at the core.

Qualifications

• Advanced AMSA provides expert administrative patient care within an interdisciplinary care delivery model.
• Uses clinical flow processes to access care across clinics and specialties.
• Coordinates with patient care teams to optimize appointment availability and utilization.
• Maintains effective communication with VA and non-VA facilities for follow-up care.

Responsibilities

• Schedule, cancel, and reschedule appointments and consults, including telehealth (VVC).
• Enter no-show information and monitor requests from multiple electronic sources.
• Support inpatient-to-outpatient discharge communications and care transitions.
• Participate in team huddles/meetings to plan and follow up on patient care.

Skills

Clerical coordination

Appointment scheduling

Telehealth coordination

Interdisciplinary teamwork

Tools

EHR systems

VA patient systems

Job description

Medical Support Assistant (Advanced) - Primary Care

• Department: Department of Veterans Affairs

The incumbent serves as an Advanced Medical Support Assistant (AMSA) and provides clerical administrative support in the coordination, care, and treatment provided to patients throughout the Primary Care Integrated Clinical Community (ICC), to include coverage of all Primary Care clinics including Women's Health as well as the Front Desk/Emergency Department as needed.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include but are not limited to: Provides specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model.

Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

The AMSA recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

The AMSA coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.

AMSAs develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests, procedures etc.).

Scheduling, canceling, and rescheduling patient appointments and/or consults, this includes telehealth and Video appointments (VVC); entering no-show information; monitoring appointment requests from multiple electronic sources, processing incoming patient communication in multiple formats and coordinating with care team as appropriate.

The AMSA participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team. The AMSA evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.

This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

What is the application deadline?

Applications close on 2026-11-20.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.