Advanced Medical Support Assistant - Community Care

U.S. Department of Veterans Affairs; Topeka (KS); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Traditional pension and 401K with VA

Job summary

Veterans Health Administration within the Department of Veterans Affairs is hiring an Advanced Medical Support Assistant (AMSA) to streamline administrative patient support within the Community Care Network. You will collaborate with interdisciplinary teams to coordinate care for veterans and manage multiple clinics using specialized scheduling and electronic records systems.

The role emphasizes support across inpatient-to-outpatient transitions, secure messaging, and efficient care coordination

Responsibilities

• Recommends changes to clinic procedures based on administrative guidelines.
• Expert in using advanced patient systems to support clinics in an interdisciplinary care model.
• Coordinate appointment availability and utilization to align with clinic needs.
• Maintain effective communication with patients, care teams, VA centers, and external facilities.
• Enter information into electronic records and monitor pre-appointment readiness.

Job description

Advanced Medical Support Assistant - Community Care

• Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model to coordinate care for veterans utilizing Community Care Network providers. The Advanced MSA reports directly to the VA Community Care Supervisory MSA.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional ROLE RESPONSIBILITIES AND ACCOUNTABILITIES BUT NOT LIMITED TO THE FOLLOWING: Recommends changes to existing clinic procedures based on current administrative guidelines. Expert in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Coordinates with the patient care team to review clinic appointment availability/utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustment as necessary.

Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of appointment details.

Processes incoming patient secure messaging and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; as needed Assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record Monitors pre- appointment information and/or requirements to assure readiness for patient visit/procedure Manages patient systems to verify and validate accuracy and resolve issues.

Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients. Screens new community care consults for eligibility and duplication, communicates with community providers Schedules Veteran appointments with community providers using electronic scheduling software.

Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information.

Work Schedule: Monday-Friday 8:00AM-4:30PM Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54307 – $70599/yr.

What is the application deadline?

Applications close on 2026-11-16.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.