Medical Support Assistant (Advanced)-Surgical Care

Veterans Health Administration; Fort Meade (SD); On-site; USD 48,000 - 62,000; Full time

Job summary

U.S. Department of Veterans Affairs in Fort Meade, SD seeks an Advanced Medical Support Assistant to manage outpatient scheduling and patient access within the Surgical Care context. The role emphasizes customer service, data accuracy, and coordination with clinical staff.

The position requires reporting to the Fort Meade location, with a standard weekday schedule and no telework option; it includes federal benefits and paid time off as part of the package.

Qualifications

• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• If using post-high school education to substitute for experience, submit unofficial or official college transcripts.
• Professionals should have a background in administrative or clerical tasks.

Responsibilities

• Manage outpatient scheduling and clinic access for veterans.
• Coordinate patient flow and clinic operations to support timely care.
• Provide customer service and handle scheduling-related inquiries.
• Screen and route phone calls with privacy-compliant processes.

Skills

Customer service

Scheduling

Administrative support

Education

High school diploma or equivalent

Job description

Medical Support Assistant (Advanced)-Surgical Care

• Department: Department of Veterans Affairs

The Outpatient Scheduling Service (OSS) Advanced Medical Support Assistant's (AMSA) impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.

Key Responsibilities

Total Rewards of a Allied Health Professional *This position requires the incumbent to physically report to work at Fort Meade, SD. Major duties include, but are not limited to, the following: Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met.

These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives as well as VHA public image. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. Their work also impacts processes, action plans, monitoring and reporting.

The lack of coordination provided by this employee could negatively impact upon clinical and/or administrative functions. A large part of the duties of a Clinical Support Section employee is acting as clinical and scheduling clinic support, which require excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations.

The AMSA works collaboratively in an interdisciplinary care delivery model, performs scheduling duties, customer service, and other duties assigned for the proper and timely treatment of patients. Maintains appointment schedules for assigned outpatient clinics.

The incumbent must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and family members both in person and on the phone. The AMSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

The AMSA participates in required meetings/huddles where patient care planning and management occur, except during staff shortages for coverage. The incumbent notifies supervisor and/or lead when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Completes daily duties assigned and required by supervisor as noted on the performance appraisal and/or competencies.

Coordinates administrative services for veterans, family members, caregivers, general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care. When records are received, the incumbent will follow clinical processes to address or handoff medical records when received.

Incumbent develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care. Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.

Requires acknowledgement and understanding of frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles. Completes assigned special audits, studies, or surveys to be utilized in the development of procedures and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.

Work Schedule: Monday-Friday, 7:30am-4:00pm Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $47903 – $62274/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.