Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Spartanburg (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Federal holidays

Parental leave

Childcare subsidy

Federal pension/retirement plan

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant in Spartanburg, SC to support outpatient services, manage patient flow, and update the electronic record.

The role emphasizes teamwork, communication with veterans and families, and coordinating pre-visit requirements in a busy clinic setting. The AMSA operates within an interdisciplinary care delivery model, may involve rotating schedules and on-site work with access to federal benefits, including leave,

Job description

This is an OPEN CONTINUOUS ANNOUNCEMENT. The initial cut-off date for referral of eligible applications will be on or about is Tuesday, November 10, 2026 and applicants will be referred on an 'as needed' basis thereafter.

Note: Vacancies may not currently exist at all locations, but may later prior to the closing date. Applicants will be notified at time of referral.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total Rewards of a Allied Health Professional

Advanced Medical Support Assistant (AMSA) position is an administrative foundational role for any outpatient area throughout the facility. To include but not limited to Call Center, Primary Care, Operator Suite, Medicine, Surgery, Mental Health, Radiology, Audiology, Dental, Spinal Cord, Rehabilitation, Nutrition, Community Based Outpatient Clinics (CBOC), or any other non-Primary Care (PACT) area. The purpose of the position is to facilitate health care needs, huddle with team members for directions, and respond to Veterans or family with instructions, appointments, or actions to be taken.

The AMSA works collaboratively in an interdisciplinary coordinated care delivery model within Outpatient Clinics.

The AMSA develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies. The AMSA is responsible for setting priorities and deadlines, adjusting the flow and sequencing of the work to meet the team and patient needs; he/she works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure.

Performs other duties as assigned

Work Schedule

A variety of work schedules are available; Work schedule will be determined upon selection. NOTE: May be expected to work rotating weekends and holidays.

Pay

Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not Available.

Virtual

This is not a virtual position.

Functional Statement #

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Permanent Change of Station (PCS)

Not Authorized.

Requirements