Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Lyons (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Federal pension

Health insurance

Paid time off

Parental leave

Job summary

The Advance Medical Support Assistant (AMSA) at VA New Jersey Healthcare System spans East Orange and Lyons campuses, supporting patient scheduling and clinic operations. The AMSA screens veterans, processes referrals, and uses the VISTA/VS GUI for admissions, discharges, and follow ups while coordinating with the interdisciplinary team to ensure continuity of care.

You will engage Veterans via secure messaging and in person, help manage the electronic wait list, and participate in huddles to

Responsibilities

• Assist with patient scheduling and clinic flow across East Orange and Lyons campuses (VISTA/VS GUI).
• Screen Veterans and coordinate with the care team to ensure timely visits and follow-ups.
• Educate team on scheduling protocols (EWL, NEAR List, MISSION Act).
• Engage Veterans via MyHealtheVet, VetLink, and secure messaging for care coordination.

Job description

The Advance Medical Support Assistance (AMSA) is a position located in the Health Administration Service (HAS) of VA New Jersey Healthcare System (VANJHS). The VANJHS is an integrated level 1C system comprising of two (comprehensive healthcare) facilities in East Orange and Lyons, and eleven Community Based Outpatient Clinics (CBOCs) located throughout the state.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

The Advanced Medical Support Assistant will provides cross coverage between East Orange and Lyons campus regardless of duty station assignment on record.

The Advance MSA participates in the daily team meetings where the group reviews individual patient requirements and formulates a plan for delivering the optimal level of care in the appropriate setting. As a member of the team, the Advance MSA has a collective responsibility with other team members for the ongoing care of all patients. The incumbent will proactively engage with Veterans through multiple avenues to include MyHealtheVet (secure messaging), VetLink, VAOS, recall system or in person.

Educates other members of the care team about scheduling protocol, including application of the Electronic Wait List (EWL), NEAR List and MISSION Act timeliness requirements. Incumbent provides information to and receives patients reporting for scheduled and unscheduled visits; processes and directs patients in an expedient and efficient manner. Incumbent is also required to administratively screen all Veterans to determine the nature of medical problems and provide administrative assistance as required.

Duties require frequent data input and processing functions in VISTA/VS GUI for admissions, discharges, follow-up and/or referral appointment, means test, ICB capture and other administrative processes.

The Advanced MSA coordinates with team members to review clinic utilization and ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, making necessary adjustments as needed. S/he develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

May be tasked with assisting with communications with staff inside and outside the facility; communicating with non-VA medical facilities; processing secure messaging requests from the patient to the team; notifying patients of normal lab results; developing and managing a tracking system for follow up care such as consults, tests, etc.

Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about share patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

AMSA will perform other duties as assigned.

Work Schedule

8am to 4:30pm Monday through Friday.

Recruitment/Relocation Incentives (Sign-on Bonus)

Not authorized.

Permanent Change of Station (Relocation Assistance)

Not authorized.

Pay

Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework

Not authorized.

Virtual

This is not a virtual position.

Functional Statement #

21W72-A

Permanent Change of Station (PCS)

Not authorized.