Medical Support Assistant (Advanced)

Veterans Health Administration; Santa Rosa (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Veterans Health Administration is seeking a Mental Health Service Advanced Medical Support Assistant (MSA) at the San Francisco VAMC, Santa Rosa South VA Clinic. This role provides clerical and administrative support for multiple clinical programs within Mental Health Service.

Applicants pending education or certification requirements may be referred but cannot be hired until requirements are met. This position involves advanced coordination of care and documentation in patient records.

Qualifications

• Education: High school diploma or equivalent.
• KSAs include advanced knowledge of healthcare processes and patient flow.
• Ability to communicate effectively with diverse clinical staff and patients.

Responsibilities

• Provide clerical and administrative support for multiple clinical programs within Mental Health Service.
• Coordinate scheduling and support administrative tasks to ensure smooth patient care.

Skills

Interdisciplinary coordination

Medical terminology

Prioritization & organization

Effective communication

Education

High school diploma or GED

Job description

Incumbent serves as the Mental Health Service Advanced Medical Support Assistant (MSA) and provides clerical and administrative support for multiple clinical programs within Mental Health Service at the San Francisco VAMC, Santa Rosa South VA Clinic.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency: Dental assistants must be proficient in spoken and written English.

Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Certification. None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: GS-6 Medical Support Assistant (Advanced) (1) Experience. One year of creditable experience equivalent to the next lower grade of GS-05. (2) Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

The full performance level of this vacancy is GS-06.

Physical Requirements

See VA Directive and Handbook 5019. This is mostly a sedentary position. There was be some light lifting up to 25lbs, bending, standing, stooping, walking. This position will require you to work in from of a computer screen for 90% of your day.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.