Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Redding (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to provide clerical and administrative support for multiple clinical departments.

You will monitor work status, adjust priorities daily, and coordinate with supervisors to resolve issues while on the job. The role requires strong communication, ability to train new staff, and familiarity with healthcare processes, patient flow, scheduling, and health information systems.

Qualifications

• Advanced knowledge of health care processes and patient flow
• Ability to set priorities and meet deadlines
• Strong communication skills, including written and electronic communication
• Experience in coordinating care with multiple disciplines
• Ability to train new employees on procedures
• Knowledge of policies and procedures for care delivery and administrative functions

Responsibilities

• Provide clerical and administrative support for multiple clinical departments
• Monitor status and progress of work and adjust priorities daily
• Provide on-the-job training to new employees per established procedures

Skills

Advanced health care process knowledge

Ability to set priorities

Interdisciplinary collaboration

Communication (written)

Time management

Professional training

Education

High school diploma or GED

Proficiency certificate from State/territorial Board

Job description

Serves as an Advanced Medical Support Assistant and provides clerical and administrative support for multiple Clinical Departments. Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise. Gives on-the-job training to new employees in accordance with established procedures and practices.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Dental assistants must be proficient in spoken and written English.
• Education and/or Experience:
  • Experience. None.
  • Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education..
  • Certification. None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-6 Medical Support Assistant (Advanced)

(1) Experience. One year of creditable experience equivalent to the next lower grade of GS-05.

(2) Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:

(a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

(b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

(c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

(d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

(e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

(f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.