Advanced Medical Support Assistant

Veterans Health Administration; Castle Point (NY); On-site; USD 50,000 - 62,000; Full time

Job summary

Veterans Health Administration seeks a Medical Support Assistant (Advanced) to coordinate with the patient care team and review clinic utilization using standard reports. The role ensures clinic setup aligns with patient care needs and adjusts operations as necessary.

Eligibility includes VA qualification standards; Advanced MSAs focus on coordinating care delivery, scheduling, and data reporting across disciplines. Strong English proficiency required.

Qualifications

• Requires ability to collaborate with a wide range of clinicians and staff across disciplines.
• Must be able to set priorities, organize tasks, and meet deadlines.
• Excellent written and spoken English; ability to prepare reports and communicate with internal/external customers.

Responsibilities

• Coordinate with patient care team to review clinic utilization using reports.
• Monitor clinic setup to support clinic needs and implement adjustments as needed.
• Provide/coordinate administrative support to ensure timely patient care access and workflow.

Skills

Collaboration

Prioritization

Communication

Medical terminology

Policy knowledge

Education

One year above high school

Six months clerical/admin experience

Job description

The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Medical Support Assistant (Advanced) GS-6 Experience. One year of experience equivalent to the GS-5 grade level.

Demonstrated Knowledge, Skills, and Abilities.

• i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6. Physical Requirements: See VA Directive and Handbook 5019.

English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.