Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Kernersville (NC)

On-site

USD 52,000 - 68,000

Full time

2 days ago

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Job summary

The U.S. Department of Veterans Affairs in Kernersville, NC (Veterans Health Administration) is seeking an Advanced Medical Support Assistant to work within the Radiology/Nuclear Medicine Service Line.

You will collaborate with an interdisciplinary care team to schedule imaging studies, verify pre-appointment requirements, and coordinate patient procedures. This full-time, on-site role requires coordinating with radiologists, technologists, and referring services, handling patient instructions,

Qualifications

Education or degrees must be recognized by the U.S. Department of Education.
Foreign education may require a Certificate of Foreign Equivalency for credit.
No educational substitution at this grade level.

Responsibilities

Collaborate in an interdisciplinary care delivery model within Radiology/Nuclear Medicine.
Coordinate with radiologists, technologists, and referring teams to manage scheduling of imaging studies.
Verify pre-appointment requirements (labs, X-rays, MRI safety) and ensure readiness for procedures.
Explain insurance collection procedures to Veterans and caregivers and schedule appointments per policy.
Maintain timely scheduling and communicate with non-VA facilities or community care when needed.

Skills

Interdisciplinary teamwork

Scheduling coordination

Patient communication

Insurance information collection

Education

Education requirements recognized by U.S. Department of Education

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model within the Radiology/Nuclear Medicine Service Line.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model within the Radiology/Nuclear Medicine Service including team huddles that are used to manage, plan, and set priorities and deadlines for meeting timeliness of scheduling imaging studies.

Coordinates with the patient, interdisciplinary team including the radiologist, technologists, and patients' referring service team, nurses, other VA medical centers, Community Care, and other agencies (e.g. communicate with non-VA medical facilities; notify patients of requirements prior to appointment including labs or x-rays; follow up care on imaging orders).

Monitors pre-appointment requirements to assure readiness for patient appointment/procedure including X-rays, Lab work, MRI safety screening requirements, etc. Coordinates patient procedures by verifying pre-procedure workup is complete and meets procedure requirements prior to procedure. Works collaboratively with the Office of Community Care for scheduling of radiologic/nuclear medicine procedures performed in the community.

Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. Schedules Veteran appointments in accordance with service procedures and policies and instructs the patients on standard preparation procedures required prior to testing (dietary instructions, lab tests, etc.). Work Schedule: Monday-Friday; 8:00am-4:30pm Telework: Not Available Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $51972 – $67563/yr.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.